Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: October 1, 2026

This Shipping & Delivery Policy applies to products purchased directly from AISIRI Financial Inc. (“AISIRI,” “we,” “us,” or “our”), including products sold under the ELLI Platform™ brand through our online store.

This policy should be read together with our Terms of Service and Return & Refund Policy.

1. Physical Products

This Shipping Policy applies to physical products requiring shipment, including the ELLI Workbook and other physical products sold by AISIRI.

Available shipping methods, estimated delivery times, and applicable shipping charges will generally be displayed during checkout.

Shipping and delivery estimates are estimates only and are not guaranteed delivery dates unless AISIRI expressly states otherwise in writing.

2. Digital Products and ELLI Software

Downloadable software, digital products, activation keys, license keys, electronic workbooks, and other electronically delivered products are not physically shipped.

Digital products may be delivered through:

  • a download link;

  • email;

  • an AISIRI or ELLI account;

  • an activation or license key; or

  • another electronic delivery method.

A digital product is considered delivered when the applicable download, license, activation credential, or electronic access has been made available to the customer at the email address, account, or other delivery destination associated with the order.

Customers are responsible for providing a valid email address and checking applicable spam, junk, security, or quarantine folders.

Digital products are subject to our Return & Refund Policy and applicable software license terms.

3. Order Processing

Physical orders are generally processed within [1–3 business days] after payment has been successfully authorized and the order has been accepted.

Business days generally exclude weekends and U.S. federal holidays.

Processing time is separate from carrier transit time.

Orders placed during holidays, promotional periods, product launches, severe weather events, or periods of unusually high demand may require additional processing time.

AISIRI does not guarantee same-day processing or shipment unless expressly stated at the time of purchase.

4. Shipping Charges

Shipping charges, when applicable, are calculated or displayed at checkout based on factors that may include:

  • shipping destination;

  • package weight and dimensions;

  • selected shipping method;

  • carrier rates; and

  • applicable promotions.

Shipping charges may change from time to time.

Original shipping charges are generally non-refundable except where required by law or where AISIRI determines that an error was caused by AISIRI.

5. Estimated Delivery Times

Estimated delivery times shown during checkout or provided by a shipping carrier are estimates and do not constitute guaranteed delivery dates unless expressly identified as guaranteed.

Once an order has been transferred to a shipping carrier, delivery timing may be affected by circumstances outside AISIRI's reasonable control.

These circumstances may include:

  • carrier delays;

  • severe weather;

  • natural disasters;

  • transportation interruptions;

  • labor disruptions;

  • government actions;

  • security incidents;

  • incorrect or incomplete addresses;

  • peak holiday volume;

  • customs processing; or

  • other events beyond AISIRI's reasonable control.

AISIRI is not responsible for carrier delays outside our reasonable control, subject to applicable law.

6. Customer Responsibility for Shipping Information

Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.

Please carefully review your:

  • recipient name;

  • street address;

  • apartment, suite, or unit number;

  • city;

  • state or province;

  • ZIP or postal code; and

  • country.

AISIRI is not responsible for delivery problems resulting from inaccurate, incomplete, outdated, or undeliverable shipping information provided by the customer.

7. Address Changes

If you discover an error in your shipping address, contact AISIRI as soon as possible.

We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that an address can be changed after an order has entered fulfillment or has been transferred to the carrier.

Customers may be responsible for additional shipping or carrier charges resulting from an incorrect address or requested address change.

8. Tracking Information

When tracking is available, AISIRI may provide tracking information by email, through the customer's account, or through the applicable Shopify order notification.

Tracking information may take time to become active after a shipping label is created.

The creation of a shipping label does not necessarily mean that the carrier has physically received the package.

9. Delivered but Missing Packages

If carrier tracking indicates that a package was delivered but you cannot locate it, you should:

  1. Verify the shipping address on your order;

  2. Check the delivery location, mailbox, front desk, parcel locker, mailroom, or other designated delivery area;

  3. Check with household members, neighbors, building management, or others who may have accepted the package; and

  4. Contact the shipping carrier when appropriate.

Please contact AISIRI promptly if the package remains missing.

AISIRI may assist with a reasonable carrier investigation where appropriate.

A carrier's confirmed delivery record may be considered evidence of delivery, subject to applicable law and the circumstances of the claim.

AISIRI reserves the right to review claims involving alleged lost, stolen, or missing packages before issuing a replacement or refund.

10. Lost Packages

If tracking does not show successful delivery and a package appears to have been lost while in transit, please contact AISIRI.

Where appropriate, AISIRI may initiate or assist with a claim or investigation with the shipping carrier.

If AISIRI or the carrier determines that the package was lost before delivery, AISIRI may, as appropriate and subject to applicable law, provide a replacement, refund, or other reasonable remedy.

11. Damaged Products

Customers should inspect physical products promptly after delivery.

If your ELLI Workbook or another physical product arrives materially damaged, please contact AISIRI within 7 days of delivery.

We may request:

  • your order number;

  • photographs of the product;

  • photographs of the shipping package;

  • photographs of the shipping label; and

  • a description of the damage.

Please retain the product and original packaging until the claim has been resolved.

Verified damaged-product claims will be handled according to our Return & Refund Policy and applicable law.

12. Returned-to-Sender Packages

A package may be returned to AISIRI because of circumstances including:

  • an incorrect or incomplete address;

  • unsuccessful delivery attempts;

  • failure to claim or collect the package;

  • refusal of delivery; or

  • an undeliverable destination.

If an order is returned to AISIRI because of information supplied by the customer or because the customer failed or refused to accept delivery, AISIRI may require payment of additional shipping charges before reshipping the order.

If a refund is requested instead, actual outbound shipping costs and other non-refundable carrier charges may be deducted from the refund where permitted by applicable law.

13. Refused Deliveries

Refusing delivery does not automatically cancel an order or guarantee a full refund.

Refused packages will be handled under this Shipping Policy and our Return & Refund Policy.

Shipping, handling, return-to-sender, or carrier charges associated with a refused delivery may be deducted from any otherwise applicable refund to the extent permitted by law.

14. Shipping Delays

AISIRI will make commercially reasonable efforts to process and ship orders promptly.

However, AISIRI is not responsible for delays caused by circumstances outside its reasonable control, including carrier disruptions, severe weather, natural disasters, government actions, supply-chain interruptions, labor disruptions, cybersecurity events, emergencies, or other force majeure events.

A carrier delay alone does not automatically entitle a customer to a refund if AISIRI timely fulfilled the order, except where required by applicable law.

15. International Shipping

AISIRI may limit shipping to certain countries or territories.

When international shipping is offered, customers are responsible for ensuring that the product may lawfully be imported into the destination country.

International shipments may be subject to:

  • customs inspections;

  • import duties;

  • tariffs;

  • taxes;

  • brokerage charges;

  • customs processing fees; and

  • other governmental or carrier charges.

Unless expressly stated otherwise during checkout, such charges are the customer's responsibility and are not included in the product price or AISIRI shipping charge.

AISIRI is not responsible for customs delays or for packages rejected, held, confiscated, or returned because of destination-country requirements, except to the extent required by applicable law.

16. Fraud Prevention and Order Verification

To protect AISIRI and our customers, orders may be subject to fraud-prevention and payment-verification procedures.

AISIRI may temporarily hold, cancel, or request additional verification for an order when reasonably necessary to investigate suspected:

  • payment fraud;

  • unauthorized payment methods;

  • identity discrepancies;

  • unusually high-risk transactions;

  • address discrepancies; or

  • other suspicious activity.

AISIRI reserves the right to cancel an order when we reasonably determine that the transaction presents a material fraud or security risk, subject to applicable law.

17. Large and Bulk Orders

Bulk, corporate, advisor, insurance, employer, financial-institution, educational, or other commercial orders may be subject to separate shipping terms.

Shipping schedules, freight charges, minimum quantities, delivery requirements, and return rights for such orders may be established through a separate purchase order, statement of work, invoice, or written agreement.

Where a separate written agreement applies, that agreement will control to the extent it conflicts with this policy.

18. Ownership and Risk of Loss

Ownership, risk of loss, and responsibility for physical products will transfer as provided by applicable law and the terms applicable to the transaction.

Nothing in this policy is intended to waive or limit consumer rights that cannot legally be waived or limited.

19. Order Cancellation

Physical orders may be canceled before fulfillment or shipment when operationally possible.

Once an order has entered fulfillment or has been transferred to the shipping carrier, cancellation may no longer be possible.

After shipment, the order will generally be subject to our Return & Refund Policy.

Digital products may be subject to different cancellation and refund rules.

20. Shipping Policy Changes

AISIRI may update this Shipping & Delivery Policy periodically.

Changes will be posted with an updated “Last Updated” date and will apply as permitted by applicable law.

21. Consumer Rights

Nothing in this Shipping & Delivery Policy excludes, restricts, or modifies rights or remedies that cannot legally be excluded, restricted, or modified under applicable consumer-protection law.

Where applicable law conflicts with this policy, applicable law will control.

22. Contact Us

For questions concerning shipping, delivery, lost packages, or damaged products, please contact:

AISIRI Financial Inc.
ELLI Platform™
Website: https://elliplatform.tech

When contacting us about an order, please include your:

  • name;

  • order number;

  • email address used for the purchase; and

  • brief description of the issue.